Your Terms and Conditions for the service are separate to this document. They specify the terms applicable for the use of our App, content, tools and software. You are bound by those terms and conditions when you use the MY D&A TRAVEL services.
When you use our MY D&A TRAVEL app or website, you may choose to provide us with information about you such as, your e-mail address, current location, intended destination, your places and preferences, such as Home, Work, Saved Places, travel entitlements such as a concessionary travel pass, discount cards such as a railcard and other travel preferences along with the date and time of a pre-scheduled appointment.
We use this information to develop personalised journey plans for you, to facilitate booking via a Transport Service Provider, to respond to any queries or messages that you may send us and to run competitions from time to time. If you do not wish for us to record and use this information in these ways, it may mean that we will be unable to provide you with our services.
We may need to collect your information in a variety of ways, including:
on our App;
on our Website;
on our helpdesk webpage; and
over email
When you communicate with us (for example when you respond to an in-App or in-website survey question, report problems, raise queries etc.) we may receive information about the type of device you're using, your internet service provider and, if you've enabled the location permissions in your device, the latitude and longitude of your location when you contact us. We use this information to fix problems in the App and website or to reply to your communications with us.
In summary, we use the information we collect to:
provide and improve the design, functionality and/or content of the pages of our App;
build a profile of your preferences so we can personalise the journey results provided by the MY D&A TRAVEL App;
recommend transport options that match your stated preferences and previous use of the App;
answer any support queries you may have;
identify issues with the operation of the App, and provide crash reports in order to find resolution for performance issues; and
carry out research on users' transport choices to improve the App, to inform potential improvements to the local transport network and to report on key indicators relating to the service.
contact you about your win if you were the winner of a competition which we run from time to time
We associate your information with a unique identifier that is randomly generated when you use the MY D&A TRAVEL website or app. The following are the types of information created when you use our website or app:
If you use the App or website without creating an account we associate the information you create with a unique identifier that is randomly generated when you utilise the MY D&A TRAVEL App or website. If you log in to your account when utilising the app or website, your e-mail address will become your unique identifier
The following are the types of information created when you use our App or website:
Location Information
We use the location data to improve the journey options you see on the App or website. If you have enabled your device's location services, we may collect and use your start location information when you open the App or website. If you disable your device's location services, we will only collect the start and end points that you provide manually.
Device Information
We collect information about the devices you use to access our App or website, including the type of computer or device you use, the installation ID of the App on your device, the hardware model, operating system and versions, software, file names and versions, the preferred language, time zone settings, and device motion information. This information is necessary for us to diagnose bugs and improve the app and website. We do not collect any permanent device ID numbers.
Log and Usage Information
Each time you open the App or website, we collect information about how and when you use it (such as the time and date, searches for journeys and journey results you select, pages visited, site/app crashes and other system activity). We use this information to improve our Services in multiple ways. For example, fixing bugs, preventing future crashes and working out which features our users find most helpful.
Ember Technology Ltd and SYSTRA Ltd process information on behalf of Tayside and Central Scotland Regional Transport Partnership (Tactran). Our robust contractual arrangements ensure that your data is handled appropriately and with care.
Monitoring and Evaluation: We will share information with our Monitoring and Evaluation partner, Ansons Consulting Limited, to improve the Services and to enhance the user experience. To the extent possible we remove information that identifies you.
Search Partners: We have search partners like Open Street Maps, Google, Karhoo, Traveline Scotland, Stirling Council and RailEasy so you can find the route options and prices for the places you want to go when you plan a journey. They receive the information you have entered when planning a journey including the requested date of travel, requested time of travel, the name of the destination you have provided and the name of the origin you have provided.
Help Centre Partners: The MY D&A TRAVEL help centre webpage is powered by Zoho desk – a web-based help desk software. If you choose to use the ‘submit a ticket function’ on the MY D&A TRAVEL helpdesk or send an email to support@MyDandATravel.co.uk you must read and accept the Zoho Desk Privacy Policy before doing so.
Transport Servicer Providers: If you choose to make a Booking with a Transport Service Provider, you must review and accept the specific terms and privacy policy of the Transport Service Provider before making a Booking.
Analytics Vendors: We use third party vendors like Google Analytics to understand what you've tapped or clicked on within the MY D&A TRAVEL website or app. They receive information showing only that someone has tapped or used certain features in the website. They organise that information and give it back to us so that we can make improvements to the Services.
Crash/Error Reporting Vendors: We use Crashlytics and Bugsnag to report on crashes you experience with the website so we can fix those, and Sentry to report on errors with our backend system i.e. the parts of the website that is not directly accessed by you, responsible for storing and managing the data required for the Services to function.
Messaging Vendors: We use third party vendors to send messages to you. For email distribution we use both Amazon SES (https://aws.amazon.com/ses) and also Campaign Monitor (https://www.campaignmonitor.com).
We will keep your personal information only where it is necessary to provide you with our products or services while you use the MY D&A TRAVEL website or to reach a resolution for any queries or feedback you provide.
You’ve got legal rights about the way we handle and use your data, which include the right to ask for a copy of it, and to ask us to stop doing something with your data. If you would like to exercise this right, please contact our Data Protection Officer by e-mail on dataprotection@pkc.gov.uk or by telephoning 01738 477933.
You also have the right to make a complaint to the Information Commissioner’s Office. They are the body responsible for making sure that organisations handle your data properly and in line with the law. For more information visit their App at www.ico.org.uk
he Tayside and Central Scotland Regional Transport Partnership is the Data Controller for the information you provide. Wherever we process personal information we must make sure we have a legal basis for doing so in data protection law. We understand our legal basis for processing personal data as Article 6(1)(a) of the General Data Protection Regulation. This is because you must provide prior consent to the processing of your data for the specific purpose of planning a journey using MY D&A TRAVEL.